Thursday, April 25, 2013

Residence Inn By Marriott Lincoln, Nebraska

Even though this was a bittersweet trip we did have a lot of fun going to Lincoln, NE. What helped the trip was knowing we were staying at a excellent hotel and Residence Inn By Marriott was the place.

The Breakfast Buffet
Check in was easy, the entrance doors were double so easy to get in with a wheelchair. Even though they put us in the wrong room, we were supposed to be in a room with a roll in shower. The staff quickly noticed the mistake and promptly corrected the error and put us in the correct room. The staff was very friendly and talkative when we would leave, getting a meal, and when coming back in.

The hotel provided breakfast which offered a wide variety of items that were very yummy. Monday thru Thursday the hotel has theme night social time, which can be BBQ night to comfort food night.

The Pool

The hotel was very clean and very well kept. Our room was amazing, it was a 2 bedroom with a kitchenette suite. Christopher and Jonathan were very happy on having their own room, bathroom, and tv. Jodi and I were happy as well to have our own space. When we needed more towels, coffee, and even Christopher's favorite...the free microwave popcorn the staff was quick to bring them.

So when your planning your next trip make sure you stop in at Residence Inn put your feet up and let them take care of your R&R needs. I know Residence Inn will be our place to stay on our next trip.

Explore the hotel at Residence Inn Lincoln South

Wednesday, April 24, 2013

Long John Silvers in Mankato, MN

Oh, how we crave the hot, crispy fish, the deep-fried shrimp, and those mouthwatering, famous Hushpuppies. That's what we were hungry for on our way back home from our trip to Nebraska. As we pulled into Mankato, MN, I searched to see if they had a Long John Silvers here, and, surprisingly, they did. We had to stop.

shrimp basket
Now, our issue was not with the food, it was as you would expect: yummy, tasty fried food. But, our issue is with the management there and how a situation could have been handled a lot better.

First, as for wheelchair accessibility: it was tight going in the doorways, even with a standard chair. It seemed that you had to line everything perfect to make it over some bumps or you have to start over again. Once you're in, they have a small opening that leads into the dining area, but the opening was too small, and the chair would not fit. They have another wall separating the ordering line from the dining area. Here you can move through ok, little snug, and, if busy, can seem very claustrophobic. The dining area seems like, if busy, it can be tight to maneuver with a chair, but sitting on the outside worked fine. My advice is this, if you are in a chair I would come in through the exit, pull up to a table that is accessible, and have someone order for you.

Now, here is our situation, without going all in detail. It lies with a poor manager that wouldn't step up, or speak up, and was not happy to move a huge menu sign that I could not get around. I was not only angry but more humiliated. I have never had this much of a problem with needing help eating at a restaurant, feeling degraded and belittled because I'm in a chair that needed a little accommodation. Jodi had to ask 3 times for someone to move the sign. The last request she made was firm, but not rude. But, I was met with a manager that gave me dirty looks and didn't even speak to us. It took 15-20 minutes to finally be with my family, customers would stop at our table and were more empathetic to us than the manager.

Big Catch

A worker, named Lindsey, started out rude, but eventually was the one who stepped up and did the job that the manager was supposed to be doing. Even though she had only been working there for a week, she is very passionate about her city and wanted to try to make things right.

As for us, on the way we were treated, we will just drive on by on this location and find another Long John Silvers around the cities of Minnesota.

See their website at